Question 1

How long does it take to build a deck?

Accepted Answer

Most standard decks take 1–2 weeks to complete, depending on size, design complexity, and weather. Larger custom decks or multi-level builds may take 3 weeks or more.

Question 2

Do you handle permits?

Accepted Answer

Yes. Ottawa DeckPro can prepare permit drawings and submit all required documents to the City of Ottawa or nearby municipalities. We make sure your deck meets all building-code and zoning requirements.

Question 3

What areas do you serve?

Accepted Answer

We proudly serve Ottawa West and surrounding regions within 60 km, including but not limited to: Stittsville, Kanata, Barrhaven, Carp, Richmond, Arnprior, Carleton Place, Almonte, and Manotick.

Question 4

What materials do you build with?

Accepted Answer

We specialize in pressure-treated, cedar, composite, and PVC decking, paired with modern aluminum or glass railings. All materials are selected for durability in Ottawa’s climate.

Question 5

How much does a new deck cost?

Accepted Answer

Decks typically start around $7,000 – $12,000 for basic builds and can exceed $35,000+ for large or high-end designs. Material choice, layout, and site access all influence pricing.

Question 6

What’s the difference between composite and PVC decking?

Accepted Answer

Composite is a blend of wood fibers and plastic, durable and low-maintenance.
PVC is 100 % plastic, completely waterproof, and offers the longest lifespan with minimal fading.

Question 7

Do you offer free estimates?

Accepted Answer

Yes! We provide free on-site estimates and digital proposals. You can book yours through our website or by calling 613-639-1744.

Question 8

Can I customize my deck design?

Accepted Answer

Absolutely. Every deck is custom-built. We can integrate stairs, skirting, lighting, privacy screens, and railing combinations to match your home and lifestyle.

Question 9

How long will my deck last?

Accepted Answer

With proper maintenance,
Pressure-treated: 10 – 15 years
Cedar: 15 – 20 years
Composite: 25 – 30 years
PVC: 30 + years

Question 10

Do you remove old decks?

Accepted Answer

Yes, we handle demolition and disposal of existing decks before construction. We leave your property clean and ready for use.

Question 11

Are railings included in your quotes?

Accepted Answer

Yes, railing systems are always included in our detailed quotes unless the client chooses not to have railings. You can choose aluminum, glass, or mixed materials before we finalize pricing.

Question 12

What railing colors and styles are available?

Accepted Answer

We offer three standard colors — Black, White and Bronze, and two post sizes (2″ and 4″).
Mix and match spindle and frame colors for a custom look.

Question 13

Do you build fences or gates?

Accepted Answer

We offer PVC, ornamental iron, and chain link fence installation for residential properties. We focus on custom projects for individual homes rather than large multi-home developments, ensuring a clean and high-quality result.

Question 14

Do you stain existing decks?

Accepted Answer

Yes, we provide professional deck sanding, staining, and sealing services for both new and existing decks. It’s a great way to refresh your outdoor space.

Question 15

How often should I stain my deck?

Accepted Answer

Typically every 2 – 3 years, depending on sun exposure and product used. We use premium coatings designed for Ottawa’s weather.

Question 16

Do you offer warranties?

Accepted Answer

Yes, every Ottawa DeckPro project includes a 2-year workmanship warranty. Material warranties vary by manufacturer (up to 25 years for composite or PVC).

Question 17

What payment methods do you accept?

Accepted Answer

We accept e-transfer, cheque, or credit card for deposits and balances. Payment schedules are outlined clearly in every contract.

Question 18

How much deposit do you require?

Accepted Answer

A 30 % deposit secures your materials and project start date. The balance is split between the midpoint and completion.

Question 19

When is the best time to book a deck project?

Accepted Answer

We recommend booking by February or March to secure spring installation. Summer spots fill quickly, and early booking helps lock in seasonal pricing.

Question 20

Can I see your past work?

Accepted Answer

Yes! Visit our Gallery or Instagram @OttawaDeckPro to see recent projects, color options, and custom designs across Ottawa.

Question 21

Do you offer design or 3D renderings before building?

Accepted Answer

Yes! We offer a full 3D design consultation for $349, which includes three custom renderings of your space. If you move forward with Ottawa DeckPro for construction, we apply the fee toward your project, so the design ends up being free.

Question 22

Are you insured?

Accepted Answer

Absolutely. Ottawa DeckPro carries $5 million in liability insurance, protecting your home and property throughout every stage of construction. In addition, all of our employees and trades are fully covered under WSIB (Workplace Safety and Insurance Board), ensuring that every project is completed safely, professionally, and with complete peace of mind.

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FREQUENTLY ASKED QUESTIONS

ANSWERS TO THE MOST COMMON QUESTIONS FROM OTTAWA HOMEOWNERS.